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Returns & Refunds Policy
Thank you for shopping with us! Please note that all our products are made to order specifically for our customers. As such, we do not accept returns or exchanges for reasons other than what is outlined below:
Damaged or Defective Items
If your order arrives damaged or is unusable due to embroidery issues, we will consider a refund. To request a refund, please contact us within 10 days of delivery. We may require photos of the damaged item to assist with your request.
We appreciate your understanding and support of our made-to-order process! If you have any questions or concerns, please feel free to reach out to our customer service team at:
Please note: our processing time is currently 2 weeks! Thank you!
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